Terms of Service

By creating an account or using Smartoo, you agree to these terms. If you use Smartoo for a company, you confirm you are allowed to accept these terms for that organization. These terms are written in plain language, but they are still an agreement between you and Smartoo.

 

The Service

Smartoo provides tools to build and run business apps, automations, and AI-assisted workflows. We may change or discontinue features with reasonable notice when possible. We aim for high availability but do not guarantee uninterrupted service.

 

Who May Use Smartoo

You must be at least 18 years old. You must provide accurate account information and keep your login credentials secure.

 

Your Content and Permissions

You keep ownership of content you add. You give us permission to host, process, back up, and display that content only to provide Smartoo to you and your team, as you instruct (including through AI and integrations). You are responsible for having the rights to anything you upload or connect.

 

AI Features

AI outputs may be wrong, incomplete, or outdated. They are not professional, legal, financial, or medical advice. You are responsible for how you use outputs, including checking important results yourself. Do not rely on AI alone for high-risk decisions.

 

Integrations and Third Parties

If you connect third-party services, their terms and privacy policies also apply. We are not responsible for third-party outages, changes, or misuse of your credentials beyond what reasonable security requires.

 

Automations and integrations

Smartoo may run automations, scheduled tasks, webhooks, and integrations on your behalf. These features may be delayed, fail, run more than once, or be unavailable during maintenance, outages, third-party service issues, rate limits, or configuration errors. Unless we expressly agree otherwise in writing, Smartoo does not guarantee uninterrupted service, exact execution times, or exactly-once delivery.

 

Acceptable Use

You agree not to:

  • Break the law or infringe others’ rights
  • Upload malware, attempt unauthorized access, or disrupt Smartoo or other users
  • Scrape, overload, or reverse engineer the service except where the law allows
  • Use Smartoo for spam, harassment, phishing, credential theft, or deceptive systems
  • Use Smartoo for pornography, sexual exploitation, or illegal sexual content
  • Use Smartoo for unlawful surveillance, abusive scraping, or privacy violations
  • Use Smartoo to make regulated high-risk decisions without appropriate human review
  • Bypass usage limits, billing, security controls, or access restrictions

 

We may suspend or close accounts that violate these rules.

 

Plans and Billing

Paid plans are billed through our payment provider (Stripe). Fees, taxes, and renewal terms are shown at checkout or in your billing settings. Unless stated otherwise, subscriptions renew until you cancel. Subscription fees and credit top-ups are non-refundable except where required by law or stated at checkout. Subscription credits reset each billing period and do not roll over. Purchased top-up credits remain attached to your workspace, but may require an active paid plan to use. If a workspace stays unpaid, inactive, or over storage limits for an extended period, we may suspend access and later delete the workspace after notice.

 

Confidentiality and Privacy

Our Privacy Policy explains how we handle personal data. If you share confidential information with us as part of support, we will use it only to help you unless we agree otherwise in writing.

 

Disclaimers

Smartoo is provided “as is” to the fullest extent permitted by law. We disclaim implied warranties where allowed. We are not liable for indirect or consequential damages, or lost profits, except where the law does not allow those limits.

 

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim relating to Smartoo is limited to the amount you paid us for Smartoo in the twelve months before the claim (or, if none, fifty US dollars). Some jurisdictions do not allow certain limits; in those cases, our liability is limited to the minimum allowed by law.

 

Termination

You may stop using Smartoo at any time. We may suspend or terminate access for breach of these terms, risk to the service, non-payment, extended inactivity, or legal requirements. Sections that should survive (such as liability limits and payment obligations) will survive termination.

 

Governing Law

These terms are governed by the laws of Hong Kong, excluding conflict-of-law rules. Courts in Hong Kong have exclusive jurisdiction, subject to mandatory consumer protections in your country where they apply.

 

Changes

We may update these terms. If changes are material, we will notify you by email or an in-product notice. Continuing to use Smartoo after the effective date means you accept the updated terms.

 

Contact

Questions: [email protected]