Privacy Policy

Last updated: 17th May 2023

Xenyo Limited ("Xenyo", "we", "us", or "our") owns and operates the Smartoo.io website and its associated services (the "Service"). This Privacy Policy explains how we collect, use, and share your personal data when you visit or use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

 

Information Collection and Use

We collect several types of information to provide and improve our Service. We may also use the collected data to personalize your experience and provide you with tailored content and features.

 

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Company name
  • Billing and shipping address
  • Phone number

 

Cookies and usage data

Usage Data

We may collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Use of Data

Xenyo Limited uses the collected data for various purposes, including:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • For marketing and promotional purposes

 

Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Xenyo Limited
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

 

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use Google Analytics to monitor and analyze the use of our Service. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

We may also use other tracking services such as Hotjar.com to improve our Service. Hotjar is an analytics and feedback service provided by Hotjar Ltd. Hotjar helps us understand how users interact with our Service by collecting information such as mouse movements, clicks, and scrolling behavior. This information is anonymized and aggregated for analysis. You can opt-out of Hotjar's data collection by visiting their opt-out page: https://www.hotjar.com/opt-out. For more information on the privacy practices of Hotjar, please visit their privacy policy: https://www.hotjar.com/legal/policies/privacy

We use Stripe for payment processing. We do not store or collect your payment card details. That information is provided directly to our third-party payment processor, whose use of your personal information is governed by their privacy policy.

 

Data Storage and Transfer

Your information, including Personal Data, may be transferred to and maintained on servers located outside your country or governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

We use Amazon Web Services (AWS) to host our data, and the data is stored in Singapore. By using our Service, you consent to the transfer of your information to Singapore and its storage and processing in accordance with this Privacy Policy.

 

Security of Data

The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Your Rights

You have the right to access, update, or delete your Personal Data. To exercise these rights, please contact us at the email address provided below.

Nothing in this Privacy Policy shall limit the rights of the data subject under the Ordinance. This Privacy Policy shall be governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]