Stop wrestling with rigid ticketing systems. Build a support portal that actually fits your workflow. Assign, prioritize, and resolve tickets your way. Watch it come to life from one conversation.
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Your ticketing system forces you into rigid categories and priority levels that don't match your support process. You can't customize the workflow. Your team spends more time updating tickets than helping customers.
Describe your perfect support workflow. "Urgent tickets go to my senior team. Low-priority tickets get auto-responses. Escalate after 2 days." Smartoo builds it. Your process, your rules, fully visible and editable.
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Zendesk and Freshdesk lock you into rigid ticket categories, priority levels, and workflows. Customization requires expensive consultants or complex APIs. With Smartoo's custom help desk software, you describe your support process, and the AI builds it in 3 minutes. Your exact workflow, your priority system, your automation—fully visible and editable.
Completely. Tell Smartoo: "Urgent tickets go to senior support, billing questions to finance team, technical issues get auto-tagged." The AI builds those rules into your custom support portal. See exactly how routing works, adjust it anytime. No IT team or developers needed.
Yes. Smartoo can build AI support agents that search your knowledge base and suggest relevant articles to customers automatically. Upload your docs, connect your help center, and let the AI handle first-line support. Your team focuses on complex issues while the AI support portal handles the rest.
Built right in. Define your SLA rules: "Escalate urgent tickets after 2 hours" or "Alert managers if response time exceeds 24 hours." Smartoo creates the automation and tracking. You'll see response times, SLA compliance, and escalation workflows all in one dashboard.
3-5 minutes to build, 30 minutes to customize and test. Compare that to 2-3 months setting up Zendesk or Freshdesk with all your custom workflows, integrations, and automations. With Smartoo's AI support tool, you launch the same day.
Absolutely. Build custom dashboards showing CSAT scores, average response time, ticket resolution rates, and team performance. No complex reporting setup—just tell Smartoo what metrics matter to you, and watch the analytics dashboard appear. Your customer support software with built-in analytics.